BCBA Specialist Bethany Sabourin received the below email from the mother of a former 9yo male client (unsolicited feedback). It’s such a beautiful example of delivering real progress, we had to share it!
Hello Bethany,
I meant to get around to writing this sooner but my work has been dominating my time. I’m sorry I haven’t been around much in the last few months, but as our time with AHSS ends, I wanted to let you know how thankful I am to have had you and your team in our lives for the last 18 months. I know it probably always seemed that I was preoccupied with worrying about school and then work – it was a stressful couple of years for me personally – but I always noticed how much you and your team helped J and advocated on his behalf.
He has been doing really amazing lately and I know that you are a big part of the reason why. I will forever be grateful for how hard you worked and committed you were when dealing with the school last fall. Without your team’s support and advocacy, we may not have realized it was time to change schools and J could still be in that situation. As you know, changing his school situation has greatly improved his quality of life and has really set him on the path to success.
It was your help and support that gave us all the strength to fight for J’s needs. You have had a profound impact on our lives and I will think warmly of you always. I was home last week on [his CTM] Patrick’s last day, and it made me incredibly sad to see him leave and to know that he won’t be coming back. But I also see what an incredible job you’ve done in the time you’ve had with J. He is thriving and I firmly believe that it’s because of all the tools and attention you and your team have provided him with.
I’m sorry that I didn’t get a chance to say my thank yous in person. I hope that you will please pass on my gratitude to Patrick, Sumita, and Eric and let them know that our whole family has benefited from their work. Thank you to the entire AHSS team for helping J succeed in life. If you ever need a referral from me, please do not hesitate to ask.
With love, G
Great job delivering real progress towards the hopes and dreams of our client! Feedback like this is why we do what we do!
